Basic Concepts in Quality Planning and Management

feel Management (Basic Concepts) 1) What Is tone? The totality of features and characteristics of a harvesting or service that bear on its ability to meet stated or implied â€" ASQ (American Society for tincture) needs. 1. 2. 3. 4. 5. 6. 7. 8. Performance Reliability metier Serviceability Aesthetics Features Perceived Quality conformism to Standards pass on the fruit do the intended job? How often does the product fail? How long does the product last? How easy is it to desex the product? What does the product look like? What does the product do? What is the reputation of the company or its product? Is the product do exactly as the designer intended? Quality Management slide 2 of 35 1.1 Components of Quality guest Quality of Design Product Features vs node Requirements Requirements Performance Quality of Specifications Sales and Marketing Product Specifications vs Product Features Quality of Conformance Features Product Product Characteristics vs Product Specifications Design Manufacturing Quality of Performance Product Characteristics vs Customer Requirements Specifications Quality Management drop off 3 of 35 1.1.

1 Voice of the Customer The term Voice Of the Customer (VOC) is used to describe customers needs and their perceptions of your product or service. VOC info helps an organization: Align design and improvement efforts with business strategy. finalise what products, processes and services to offer or enhance. Identify critical features/ act requirements for products, processes and services. Identify key drivers of customer satisfaction. Quality Management Slide 4 of 35 1.1.2 Kanos Model of Customer Needs Performance Quality Satisfiers Excitement Quality Noriaki Kano Delighters Basic Quality Dissatisfiers Quality Performance Quality Management Customer Satisfaction Slide 5 of 35 1.2 Quality is Customer Satisfaction Supplier inflection Cycle-Time... If you want to get a full essay, order it on our website: Ordercustompaper.com

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