Global Comunicaitons

Situation Analysis and Problem Statement: globular Communications Global Communications is a telecommunications company is like any different telecommunications company today; they ar under pressure by heavy competition from other communications companies. They are likewise under the gun with shareholders due to the fact that they share expense has dribletped more than 50 percent in the last trey years. How is Global going to combat the lose of revenue and drop in share value? Globals of age(p) solicitude ply has come up with a few misuses that provide bring them back in to the fold of being a world class leader in telecommunications. The first step is to broaden their product field of operation. Global is creating strategic alliances with other telecommunications companies. They are working with satellite companies to offer voice and video wait on and also wireless companies to offer wireless data. The concentration give be around consumer customers and small business users. This first step give make them more competitive and level the playing region with other companies that offer a diverse product line that Global once did not offer. The second step get out be in the area of cutting costs. The senior forethought staff has a plan to downsize their domestic call centers and hit the IT support call center to Ireland and India.

This move overseas will help reduce the unit cost per call to 40 percent. Senior management is going in the right centering with stragic alliances with satellite and wireless companies because this will help them offer a diverse product line and bundle products together. The problem arises with their second process of moving call centers overseas. In the coming months and year, senior management is going to have to deal with possible utter employee moral and also major union problems and issues. To become a world class communications company, this direction that senior management is taking will have to be worked at with baby bird gloves to make it work. Issue and... If you want to get a unspoilt essay, order it on our website: Ordercustompaper.com

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