Research Log

Appendix 1 . The purpose of this research is to illustrate perceptions and behaviour of hold supply toward customers from incompatible cultures . The research results and the analysis buttocks be use to further increase the understanding of customers from polar cultures . Waiting staff can thitherfore be reform watchful to handle all kinds of customer . It can as s well be real useful as a course for training new waiting staffThis eating house is a siamese connection eating place located in the city of Adelaide . It is a very busy eatery with customers filling both lunch and dinner party session . During the lunch issue , in that respect will be 4-6 people workings on the floor and 6-8 people for the dinner session . Duties of the waiting staff are customer address as well as handing bulge out menu to the custom ers , pickings s and function both drinks and food . Moreover their duties as well as include topping up water , collecting plates as well as cleaning and tackting up tabular part . All staff needs to be compe cardinalt in all aspects of customers , food and beverages handling . There is no fate rule and the waiting staffs are required to do everything , in that location is no specific tasks define for each person and everyvirtuoso has to ever look aft(prenominal) every tabular array in the restaurant . From my throw experience and observation , it can be seen that there is clearly a trend . A trend characterisation that there are some kinds of customers that waiting staff tends to deflect . It is arouse to understand the reasons behind this behaviour and this will be the principal(prenominal) focal point of this researchIn my study that looked into the perceptions and behaviour of waiting staff toward customers from different cultures , I examined the background o f the Siamese restaurant in Adelaide , Sout! h Australia where I am employed . The restaurant has ten wait staff members : six are Thai one is Chinese , two are Malaysians and one is Cambodian .

The side by side(p) questions had been asked as part of the reference process conducted after I observed my colleaguesDo you believe in the primacy of the customers in our businessWhat should you do to turn back that these customers enjoy the highest satisfaction that they could receive from usWhat are your perceptions of our customersDo you home them on their culture /race where they come fromDo you try to fall out a longer time waiting on the table of our customers to chat or interact with themDo you feel that some of our customers frolic youDo you give importance to communicationWhat are the possible reasons why we semblance it hard to communicate with our customersThese questions , as mentioned , were all asked in the question that I conducted after I observed my colleagues in their daily activities . I observe that they do perceive customers as a vital part of our business Without them , we do not presume a job . This is the reason why my colleagues , including I , constantly believe that our customers are always right . I discover this in...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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